FAQ
# Frequently Asked Questions (FAQ)
## 1. What is TR Pegion?
TR Pegion is an online technology education platform operated by **Royal Pigeon LLC**, offering practical online courses in AI, Automation, Programming, Software Development, and other digital skills.
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## 2. How do I purchase a course?
Simply choose your course, complete the secure checkout process, and you will receive immediate access after successful payment.
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## 3. When will I get access to my course?
You will receive instant access immediately after your payment is successfully completed.
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## 4. How long can I access my course?
Each purchased course includes **6 months of access** from the date of purchase.
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## 5. What payment methods do you accept?
We accept payments through secure third-party payment providers. Available payment methods will be displayed during checkout.
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## 6. Is my payment information secure?
Yes. All payments are processed through secure payment providers. Royal Pigeon LLC does not store your complete credit or debit card information.
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## 7. What is your refund policy?
We offer a **7-day refund policy** for eligible online courses. Please review our Refund Policy page for complete details.
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## 8. How do I request a refund?
Please contact our support team by email and include your registered email address, order number, and the reason for your refund request.
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## 9. Can I share my course with others?
No. Course access is licensed for one user only. Sharing your account or course materials is prohibited.
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## 10. How can I contact customer support?
You can contact us by email at **support@trpegion.com** or through the Contact Us page.
We normally respond within **24–48 business hours**.
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## 11. Do I receive a certificate after completing a course?
If a course includes a completion certificate, it will be mentioned on the course page.
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## 12. Can I access my course from mobile devices?
Yes. Our platform supports desktops, laptops, tablets, and most modern mobile devices with an internet connection.
